Property Management

Our reputation is your guarantee!
We always manage your property with maximum care...

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Cross & Prior are extremely proud that a large number of our landlords have entrusted us with their properties for several decades now and this is reflected in the high volume of repeat business and recommendations we have received for well over a century – so we must be doing something right!

We strongly believe that successful property management is achieved through offering prospective tenants a professionally managed property, building a solid foundation with your tenant, and reacting to any issues that may arise speedily and efficiently, to ensure your property is maintained in excellent condition.


    As an independent company, Cross & Prior are able to devote our time and effort in
    providing the very best service consistently - not only for you as a landlord, but also
    for your tenant, maintaining a proactive approach throughout thus ensuring we are in
    a unique position to protect your most valuable investment.
    We know the best way to manage your property is not just simply collecting the rent,
    but also to look after your interests through our dedicated personally assigned
    professional property management specialists, who have the experience, expertise
    and knowledge to deal with absolutely everything, giving you complete peace of mind.

Preparation Inventory

The rental market is distinctive in its competitiveness, fluidity
and demands and we will give you the correct advice and
assistance to present your property in the most effective way
  that will maximise the rent and attract the best quality tenants.
When a tenant decides to rent your property, you may agree
to carry out specific works or repairs, or provide or remove
certain fixtures and fittings, we will take care of all of these
requests to ensure the tenancy gets off to the perfect start.

We will assist you to notify your mortgage provider, insurance
company, or managing agent of the proposed rental of your
property. We can even liaise with all parties directly on your
behalf and provide them with the information needed.

Whether your property is let furnished or unfurnished, the
Inventory is a vitally important document if a dispute arises
over the deposit, and without it, you may be in a vulnerable
position to claim any damages at the end of the tenancy.
We will arrange for an independent inventory company to
prepare a full Inventory, check in and check out the tenants,
and compile a report highlighting any issues at the end of
the tenancy to protect you from time consuming disputes.

We can also offer a more cost effective and fully compliant
in-house inventory. Our reports contain detailed descriptions
and photographs of the contents, which are updated and
checked methodically before and after each tenancy.

Check in Legislation

One of the significant advantages of our property managing
service is that we have the experience and skills to respond
quickly to any queries at commencement, which results in a
more pleasant and enjoyable start to the tenancy.
When it comes to move in day, we will take the time to make
sure your tenants become completely familiar with all aspects
of their new home, show them how to operate the heating,
hot water, and appliances, and what to do in an emergency.

We will ensure your tenants take over the responsibility for
the council tax and all of the utilities at the property, deal with
  bills which may be generated during a void period and make
sure you avoid any charges relating to late or unpaid bills.

We understand that your property is not only a substantial
capital investment, but also one of your most valuable assets
and we never lose sight of that, hence we always advise you
on current legislation and guidelines to the best of our ability.
We will arrange for an EPC prior to your property being
marketed, organise annual gas safety checks, ensure all
furnishings conform to fire regulations and the electrics are
safe, most importantly maintain a duty of care to all involved.

We will make certain that any necessary and resultant repairs
are carried out to fully comply with current safety regulations,
thus guaranteeing that you meet all of your responsibilities as
a landlord and provide a safe environment for your tenant.

Deposits Accounting

In accordance with current legislation your tenants deposit
must be held in an authorised deposit protection scheme.
As part of our full management service, we will register the
deposit on your behalf during the tenancy free of charge.
At the end of the tenancy, the deposit will only be returned
when we are satisfied with the property condition. If there are
  issues we will try to reach a mutually agreeable solution for
both parties, in order to avoid the need to go to arbitration.

If an amicable solution cannot be reached and your tenant
disagrees with the deposit deduction, a dispute is raised, we
will advise you on the alternative dispute resolution, assist
you in providing the relevant evidence to support your claim.

The first month’s rent will be collected in advance in cleared
funds prior to the signing of the tenancy agreement, we then
request your tenant to set up a standing order to ensure all
future rental payments are paid in full and on time.
We will account to you on a regular and timely basis so you
know when to expect to receive your funds. We will provide
detailed monthly statements, outlining the rent received and
any deductions for fees, costs etc. via your preferred method.

If required we will pay any charges relating to the property
such as ground rents, service charges, or insurances from
rental income, supply duplicate or annual statements for use
of income tax returns by your accountants at no extra charge.

Maintenance Emergency Services

We always aim to look after your tenant and create a happy
home for them to enjoy, so when called upon to deal with any
unforeseen problems we have the expertise to react quickly to
the situation, and handle the matter to everyone’s satisfaction.
We never compromise on general maintenance or repairs
issues, our longevity in property management has enabled us
to build superb relationships with fully qualified and insured
contractors, so you know your property is in safe hands.

Unlike some other agents, we will not bill you for every piece
of advice or minor service we undertake, and if we can carry
out a task ourselves like re-pressurising the central heating
or bleeding the radiators, we will do so to save you money.

Our property management does not stop when our office
closes, all of our landlords will benefit from our 24/7 care as
emergencies can happen at anytime, which gives you the
comfort of knowing the property is being cared for at all times.
We have a list of reliable and experienced tradesmen, who
have worked closely with us for many years, and have great
loyalty to us that are ready to put right whatever the problem
  in double quick time at extremely short notice and lower rates.

Our vast experience of dealing with emergencies means we
are on hand to find a quick solution until the problem can be
resolved properly, helping to minimise the disruption to your
tenant, and reduce the potential damage to your property.

Inspections Renewals

By keeping you regularly informed with a detailed report, you
do not lose sight of your investment. We appreciate that your
   monthly statements shows everything is running smoothly
but our timely inspections maintain that human touch.
Our inspections are also welcomed by the tenants as it not
only improves their sense of security knowing their tenancy is
in our care, but also encourages greater stability and better
care of your property which can lead to a longer tenancy.

We will provide recommendations should any maintenance
become necessary, arrange and carry out essential repairs
are brought to our attention by your tenant, or help identify
any issues early to protect your asset and grow your return.

We will advice you well in advance of when the tenancy is due
to end, and provide you with an overview of the current market
conditions so we may take your instructions to renegotiate
suitable rent with your tenant, or to market for a new tenant.
We will draw up the relevant tenancy agreement applicable to
you and your tenant, and we will also incorporate any special
conditions you wish to include under acceptable best practice
to ensure all parties are clear with what has been agreed.

At some stage, you may decide to return to your property, we
will serve the correct notice within the prescribed notice period
on your behalf. If your tenant wishes to move on, we ensure
you have adequate notice and prepare to re-let the property.

End of Tenancy Landlord Tax Guidance

As your managing agent, we will arrange for a final inspection
and carry out a full property assessment and inventory check
out, take all meter readings, confirm all final bills are paid,
and obtain a forwarding address at the end of the tenancy.
Providing everything is in good order, we will manage the
deposit return. If there are any cleaning or damage issues we
will liaise with the tenant to rectify the problem and agree the
deduction for repairs and replacements from the deposit.

We will also advise on re-marketing your property to prevent
void period between tenancies, organise and manage pre- or
post-tenancy refurbishment works with the aim of maximising
the return of your investment and minimising your cash flow.

If you receive an income from renting out your property, then
you are obliged to pay income tax on any profit for each
financial year to HM Revenue & Customs (HMRC), though
you are entitled to claim a number of allowable expenses.
We will assist you in understanding your tax liabilities as a
landlord, provide you with income tax guidance in relation to
lettings, and forward an annual statement of rent received
and expenditure incurred, which is suitable for tax purposes.

If you let your property while residing abroad, we can supply
the form to help you obtain an exemption certificate from
HMRC, enabling you receive your rent gross without any tax
deductions under the Non Resident Landlord Scheme.

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Preparation	Inventory
The rental market is distinctive in its competitiveness, fluidity and demands and we will give you the correct advice and assistance to present your property in the most effective way that will maximise the rent and attract the best quality tenants. When a tenant decides to rent your property, you may agree to carry out specific works or repairs, or provide or remove certain fixtures and fittings, we will take care of all of these requests to ensure the tenancy gets off to the perfect start. We will assist you to notify your mortgage provider, insurance company, or managing agent of the proposed rental of your property. We can even liaise with all parties directly on your behalf and provide them with the information needed.	Whether your property is let furnished or unfurnished, the Inventory is a vitally important document if a dispute arises over the deposit, and without it, you may be in a vulnerable position to claim any damages at the end of the tenancy. We will arrange for an independent inventory company to prepare a full Inventory, check in and check out the tenants, and compile a report highlighting any issues at the end of the tenancy to protect you from time consuming disputes. We can also offer a more cost effective and fully compliant in-house inventory. Our reports contain detailed descriptions and photographs of the contents, which are updated and checked methodically before and after each tenancy.

Check in	Legislation
One of the significant advantages of our property managing service is that we have the experience and skills to respond quickly to any queries at commencement, which results in a more pleasant and enjoyable start to the tenancy. When it comes to move in day, we will take the time to make sure your tenants become completely familiar with all aspects of their new home, show them how to operate the heating, hot water, and appliances, and what to do in an emergency. We will ensure your tenants take over the responsibility for the council tax and all of the utilities at the property, deal with bills which may be generated during a void period and make sure you avoid any charges relating to late or unpaid bills.	We understand that your property is not only a substantial capital investment, but also one of your most valuable assets and we never lose sight of that, hence we always advise you on current legislation and guidelines to the best of our ability. We will arrange for an EPC prior to your property being marketed, organise annual gas safety checks, ensure all furnishings conform to fire regulations and the electrics are safe, most importantly maintain a duty of care to all involved. We will make certain that any necessary and resultant repairs are carried out to fully comply with current safety regulations, thus guaranteeing that you meet all of your responsibilities as a landlord and provide a safe environment for your tenant.

Deposits	Accounting
In accordance with current legislation your tenants deposit must be held in an authorised deposit protection scheme. As part of our full management service, we will register the deposit on your behalf during the tenancy free of charge. At the end of the tenancy, the deposit will only be returned when we are satisfied with the property condition. If there are issues we will try to reach a mutually agreeable solution for both parties, in order to avoid the need to go to arbitration. If an amicable solution cannot be reached and your tenant disagrees with the deposit deduction, a dispute is raised, we will advise you on the alternative dispute resolution, assist you in providing the relevant evidence to support your claim.	The first month’s rent will be collected in advance in cleared funds prior to the signing of the tenancy agreement, we then request your tenant to set up a standing order to ensure all future rental payments are paid in full and on time. We will account to you on a regular and timely basis so you know when to expect to receive your funds. We will provide detailed monthly statements, outlining the rent received and any deductions for fees, costs etc. via your preferred method. If required we will pay any charges relating to the property such as ground rents, service charges, or insurances from rental income, supply duplicate or annual statements for use of income tax returns by your accountants at no extra charge.

Maintenance	Emergency Services
We always aim to look after your tenant and create a happy home for them to enjoy, so when called upon to deal with any unforeseen problems we have the expertise to react quickly to the situation, and handle the matter to everyone’s satisfaction. We never compromise on general maintenance or repairs issues, our longevity in property management has enabled us to build superb relationships with fully qualified and insured contractors, so you know your property is in safe hands. Unlike some other agents, we will not bill you for every piece of advice or minor service we undertake, and if we can carry out a task ourselves like re-pressurising the central heating or bleeding the radiators, we will do so to save you money.	Our property management does not stop when our office closes, all of our landlords will benefit from our 24/7 care as emergencies can happen at anytime, which gives you the comfort of knowing the property is being cared for at all times. We have a list of reliable and experienced tradesmen, who have worked closely with us for many years, and have great loyalty to us that are ready to put right whatever the problem in double quick time at extremely short notice and lower rates. Our vast experience of dealing with emergencies means we are on hand to find a quick solution until the problem can be resolved properly, helping to minimise the disruption to your tenant, and reduce the potential damage to your property.

Inspections	Renewals
By keeping you regularly informed with a detailed report, you do not lose sight of your investment. We appreciate that your monthly statements shows everything is running smoothly but our timely inspections maintain that human touch. Our inspections are also welcomed by the tenants as it not only improves their sense of security knowing their tenancy is in our care, but also encourages greater stability and better care of your property which can lead to a longer tenancy. We will provide recommendations should any maintenance become necessary, arrange and carry out essential repairs are brought to our attention by your tenant, or help identify any issues early to protect your asset and grow your return.	We will advice you well in advance of when the tenancy is due to end, and provide you with an overview of the current market conditions so we may take your instructions to renegotiate suitable rent with your tenant, or to market for a new tenant. We will draw up the relevant tenancy agreement applicable to you and your tenant, and we will also incorporate any special conditions you wish to include under acceptable best practice to ensure all parties are clear with what has been agreed. At some stage, you may decide to return to your property, we will serve the correct notice within the prescribed notice period on your behalf. If your tenant wishes to move on, we ensure you have adequate notice and prepare to re-let the property.

End of Tenancy	Landlord Tax Guidance
As your managing agent, we will arrange for a final inspection and carry out a full property assessment and inventory check out, take all meter readings, confirm all final bills are paid, and obtain a forwarding address at the end of the tenancy. Providing everything is in good order, we will manage the deposit return. If there are any cleaning or damage issues we will liaise with the tenant to rectify the problem and agree the deduction for repairs and replacements from the deposit. We will also advise on re-marketing your property to prevent void period between tenancies, organise and manage pre- or post-tenancy refurbishment works with the aim of maximising the return of your investment and minimising your cash flow.	If you receive an income from renting out your property, then you are obliged to pay income tax on any profit for each financial year to HM Revenue & Customs (HMRC), though you are entitled to claim a number of allowable expenses. We will assist you in understanding your tax liabilities as a landlord, provide you with income tax guidance in relation to lettings, and forward an annual statement of rent received and expenditure incurred, which is suitable for tax purposes. If you let your property while residing abroad, we can supply the form to help you obtain an exemption certificate from HMRC, enabling you receive your rent gross without any tax deductions under the Non Resident Landlord Scheme.